Privacy & Support
VowFrame helps users create short wedding reels from photos, videos, music, invite codes, and editing instructions. This page explains what information we handle and how to contact support.
Information We Collect
- Media you upload, such as photos, videos, music, captions, tags, and guest notes.
- Project information, such as invite codes, reel settings, edit prompts, render jobs, and export status.
- Purchase information needed to unlock paid features, such as product identifiers and transaction identifiers.
- Basic technical information needed to operate the app, such as diagnostics, server logs, and error reports.
How We Use Information
- To upload, organize, edit, render, preview, modify, and export wedding reels.
- To verify purchases, restore access, provide support, and prevent abuse.
- To improve app reliability, rendering quality, and user experience.
Service Providers
We may use cloud storage, rendering infrastructure, payment platforms, analytics, and AI service providers to process media and generate edits. These providers process information only as needed to operate VowFrame.
Data Retention
We keep project data and media only as long as needed to provide the service, support exports, comply with legal obligations, or resolve support issues. You may contact us to request deletion of your project data.
Your Choices
- You can choose what media and prompts you upload.
- You can clear the local session on your device inside the app.
- You can contact us to request access, correction, or deletion of your data.
Children
VowFrame is not intended for children under 13. If you believe a child has provided personal information, contact us and we will review the request.
Support
For support, privacy requests, purchase issues, or deletion requests, email lsl8315@163.com.